Hello (User’s Name),

Sasha requested we contact you to see if we could help resolve the issues/answer your question regarding

(fill in whatever the subject is).

First, we do ask that all users would please use our ticketing system as this assures that all PCOM IT Service Desk team members will see it. This allows us to provide the best customer service possible.

You can do this in two ways:

1: Email the Service Desk at: [email protected]

2: Create a ticket by clicking here.

Doing any one of these things above will ensure a much faster response and guarantee your email message to a staff member will not be delayed and or lost in their sea of e-mails.

(And of course, respond appropriately with suggestions on how to fix the issues and or ask questions for more information here):

Sincerely,

(Your Name)