Hello (User’s Name),

We received your direct email request regarding (fill in whatever the subject is).

First, we do ask that all users please use our ticketing system as this assures that all Biology IT Support team members will see it. This allows us to provide the best customer service possible.

You can do this in two ways:

1: Email the Service Desk at: [email protected]

2: Create a ticket by clicking here.

Following either option above will ensure a much faster response and guarantee your email message to a staff member will not be delayed and/or lost in their sea of e-mails.

(And of course, respond appropriately with suggestions on how to fix the issues and or ask questions for more information here):

Sincerely,

(Your Name)