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Poole College of Management IT Student Consultants

Evernote Documentation

Evernote is a cross-platform note-taking and organization app that allows users to store, organize and share notes, photos, web pages, and audio recordings. Key functions include:

  • Note-taking: create text, image, audio and video notes
  • Organizing notes into notebooks and tags for easy searching
  • Syncing notes across all devices to access them anytime, anywhere
  • Sharing notes and notebooks with others for collaboration
  • Integrating with other apps and services for increased productivity
  • OCR technology to search for text within images
  • Presentation mode for displaying notes as slides

Here at the Poole IT Desk, we have access to Evernote Teams, and expect all of our members to utilize its functions in the following ways.

Our department uses Evernote as a central hub for easy access to information, documentation, procedures, and solutions to various IT problems. Our IT Support documentation notebook is where we house general documentation for common problems we tend to receive. In order to make this notebook a powerful resource, we require our members to continually update, and create new documentation as IT issues arise and are resolved. This helps everyone in the department work more efficiently and raises customer satisfaction.

When creating/editing documentation, remember to use keywords and clear instructions so that documentation is easy to find and interpret by the rest of the team. Headers, bullet points, and images are ways you can make your documentation user-friendly. Refer to the Imaging! note, inside the IT Support documentation notebook, as an example of clear and detailed documentation.

Space:

Poole IT Service Desk

Notebooks:

IT Support documentation

  • General documentation ranging from machine imaging to software installation
  • Where all new solutions/steps should be documented

Printer Support

  • Documentation regarding printer setup, software, drivers, troubleshooting, etc.

Standard Responses

  • Templates for responding to callers regarding their IT issues.

* This is an outline of the contents of our Evernote Space. You can take an in-depth look at all of the notebooks and their notes.

Tickets about requesting Evernote or Grammarly access:

  • Sasha or Darrell can provision accounts for Evernote and Grammarly, so let one of them know who needs the accounts and they will give access