We use templates as standard responses to reply to the very first comment on a ticket and for common questions and requests we receive.

1. To access the templates, open a ticket and click on the 3 dots on the right side of the menu bar at the top of the page. 
2. Click “Toggle template bar”. The template bar will appear at the bottom of the screen.
3. Click on the template appropriate for the ticket and it will be applied in the text box. 
4. Fill in the missing information in the template and post the comment.